Commitment to Privacy
At Intea Health, your privacy is paramount to us. This Policy delineates how Intea Health, a service by Ayobody Pte Ltd (“we”, “us”, or “our”), gathers information from you (“you” or “your”) when you access our websites, mobile apps, social media channels, interactive features, and other services linked to this Policy (collectively termed as “Platforms”). We further elucidate how this information is used, maintained, safeguarded, and disclosed. Like many platforms, our Platforms employ cookies and other technologies to function optimally and to gather and disseminate information. For more details, please refer to our Cookie Policy.
Intea Health, operated by Ayobody Pte Ltd, is registered in Singapore and offers online wellness coaching programs on various topics, including gut health and sleep. We operate on a global scale, catering to users worldwide. If you're accessing our Platforms from outside your region, be aware that your information might be transferred, processed, and stored in different locations, adhering to laws that might be less stringent than those in your location. By inputting your data or using our Platforms, you acknowledge and consent to the data handling practices described in this Policy.
For any support or inquiries, you can reach out to us at hello@inteahealth.com.
For those using our Platforms in relation to services governed by specific health and data protection regulations, please consult our specific Notices and Practices. These notices provide detailed information about our handling of personal and health data, our legal obligations concerning such data, and your rights regarding your data, including how to exercise them.
Terms defined in Intea’s Terms of Use retain their meanings in this Policy. By accessing Platforms linked to these terms, you agree to the collection and utilization of personal data as described in this Policy and the terms specified by the Platforms.
INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
We collect information about you when you use our Platforms, including personal and non-personal information. “Personal information” is any information that may identify, relate to, describe, or be capable of being associated with or reasonably linked, directly or indirectly, with a particular identified or identifiable person or household.
Personal Information we might collect includes data such as the following:
Identifiers such as legal name, postal address, unique personal identifier, online identifier, Internet Protocol address, signature, email address, phone number, account name, or other similar identifiers
Financial information such as credit card number or debit card number and address or other information related to a billing or payment transaction
Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, form submissions, email unsubscribes and subscribes, email engagement or advertisement
Geolocation data
Inferences drawn from any personal information collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
Professional or employment-related information
Intea employee information, including employee identification number, identifiers and address details, contact information, employment details, job location, financial or payroll related information, other potentially sensitive personal information including National or State Identification Numbers for various employment-related purposes or background checks, and dependent information for the administration of certain employee benefits or programs
Sensitive personal information, including driver’s license number, national or state identification number, citizenship status, immigration status, race, national origin, religious or philosophical beliefs, sexual orientation, sex life, precise geolocation, information concerning your health, and genetic information
We do not consider personal information to include information that can no longer be used to identify a specific natural person, whether in combination with other information or otherwise such as, for example, de-identified or aggregated consumer information. Additionally, the following types of information are not considered personal information:
publicly available information from government records; or
information that is covered by applicable healthcare or financial privacy statutes or regulations, including, but not limited to, “protected health information” covered by HIPAA, “medical information” covered by California’s Confidentiality of Medical Information Act, or a “health record” covered by Virginia Code § 32.1-127.1:03 ), information derived from such health information that is de-identified in accordance with HIPAA; if you utilize laboratory testing services, clinician oversight or telehealth services, your health information is governed by our HIPAA Notice of Privacy Practices or the notices, agreements, consents or acknowledgments you execute and receive in the course of utilizing those services, and
personal information we handle in our capacity as a service provider to a business.
If we combine non-personally identifiable information with personal information, we will treat such information appropriately, but not all rights may apply to the non-personally identifiable information in the combined result.
Children’s Privacy
Our Platforms do not knowingly collect personal information from users who are under 18 years of age. We are relying on your representations in Intea’s Terms of Use that you are 18 years of age or older. You should not use the Platforms if you are not 18 years of age or older.
Securing Your Information
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All personal information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL or other encryption technology, or will use our third party payment processors, who will use appropriate security procedures. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Platforms, you are responsible for keeping this password confidential. You should not share your password with anyone. We urge you to be careful about giving out information in public areas of the Platforms like message boards. The information you share in public areas may be viewed by any user of the Platforms. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Platforms. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platforms.
How Long We Retain Your Information
We retain your personal information only for as long as is necessary for our legitimate business purposes. We will retain and use your personal information to the extent necessary to comply with our legal, accounting, or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Additionally, we may continue to store your Personal Information contained in our standard back-ups. This applies to all categories of Personal Information in use by us.
HOW WE USE YOUR INFORMATION THAT WE COLLECT FOR BUSINESS OR COMMERCIAL PURPOSES
We will only use your personal information as described in this Notice or, if not described in this notice, as disclosed to you prior to such processing taking place. The purposes for which we may use your personal information include:
Providing any services or products that you request or purchase.
Contacting you regarding the administration of any features or functions of the Platforms or services you have registered to use.
Providing you with notices about your account, including expiration and renewal notices.
Carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us, including for billing and collection.
Notifying you about changes to our Platforms, our policies, terms or any services or products we offer or provide through it.
Sending you marketing and promotional emails.
Responding to your questions or other requests.
Allowing you to participate in the interactive features of the Platform or services.
Tailoring your experience on the Platforms or otherwise customizing what you see when you visit and use the Platforms.
Saving your user account, registration and profile data or other personal information (so you do not have to re-enter it each time you visit or use the Sites).
Tracking your return visits to and use of the Platforms.
For research purposes, for marketing/promotional purposes and to provide anonymous reporting for internal and external clients and business partners.
Accumulating and reporting de-identified or aggregate, statistical information in connection with the Platform and user activity.
Determining which features and services users like best to help us operate the Platforms, enhance and improve our Platforms, services or products and to display advertising and marketing information.
Keeping you secure and safe while using our Sites, which requires us to process your personal information to combat spam, malware, malicious activities or security risks.
Improving and enforcing our security measures.
Maintaining legal and regulatory compliance.
Enforcing compliance with our terms and conditions and policies.
Protecting you, others and our business, including, without limitation, using information for fraud prevention.
For any other purpose disclosed to you prior to you providing us your personal information or which are reasonably necessary to provide the Services or other related products and/or services requested.
We may also use your information to contact you about our own and third parties’ services and products that may be of interest to you. If you do not want us to use your information in this way, please email us at hello@inteahealth.com to opt out.
We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. If you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
SELLING, SHARING AND DISCLOSURE OF PERSONAL INFORMATION
We do not sell personal information. We may share or disclose your personal information in the following circumstances, for the purpose discussed below:
Laboratory Testing, Clinician and Coaching Services
If you utilize laboratory testing services or coachin services, your personal information will be transmitted to the applicable laboratory or coaching provide. For information about how such health information is used or disclosed, please our HIPAA Notice of Privacy Practices and the notices, agreements, consents or acknowledgments you execute and receive in the course of utilizing those services.
Within Our Corporate Organization
We may share your personal information with our subsidiaries and affiliates in order to provide you with our services and take actions based on your requests.
Corporate Transactions
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us about our Platforms and/or services is among the assets transferred, and you agree to and do hereby consent to our assignment or transfer of rights to your personal information.
Consent
We may disclose your personal information for any purpose with your consent.
As Required by Law
Under certain circumstances your personal information may be subject to processing pursuant to laws, regulations, judicial or other government subpoenas, warrants, or orders. We may be required to disclose personal information in coordination with regulatory authorities in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, or for public health purposes. We will preserve and disclose any and all information to law enforcement agencies or others if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal or regulatory process (such as a judicial proceeding, court order, or government inquiry) or obligations that we may owe pursuant to ethical and other professional rules, laws, and regulations; (b) enforce our Terms of Service and other policies; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Intea, its employees, its users, its clients, and the public.
Service Providers
We may share personal information with companies and individuals (“Service Providers”) who facilitate the operation of our Platforms and services, provide services on our behalf, perform service-related functions or assist us in analyzing how our Platforms and services are used. Service Providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Service Providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
Cookie Notice
Our websites, like almost all other websites, use cookies and other technologies to make the website work as you expect and to collect and share information. Please see our Cookie Notice for more information.
Integration of Third-Party Platform, Services and Websites
The Platforms may be linked to, rely on and be integrated with websites, applications, interfaces, services and platforms operated by other companies, including third-party services. The Platforms may also feature advertisements from these companies. We are not responsible for the privacy practices of such websites, applications, interfaces, services and platforms operated by third parties that are linked to, rely on and/or integrated with the Platforms or for the privacy practices of third party advertising companies. Once you leave the Platforms via a link, access a third-party service or click on an advertisement, you should check applicable privacy policies to determine, among other things, how related companies process personal information they may collect about you. This Privacy Notice applies solely to information collected by Intea.
Third-Party Advertisers
In certain circumstances we may share your personal information with third parties to market their products or services to you if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
Targeted Advertising
We may disclose the following categories of personal information to the categories of third parties listed below for the purpose of targeted or cross-context advertising (under California law, this is called “sharing”):
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
Geolocation data
Inferences drawn from any personal information collected to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
How We Respond to Do Not Track Signals
Some web browsers transmit "do not track" signals to the websites and other online services with which your web browser communicates. There is currently no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard is established, we may revise our policy on responding to these signals.
NOTICE TO RESIDENTS OF CALIFORNIA AND VIRGINIA
A. Rights Available to California Residents Under Rights provided by California Civil Code Section 1798.83 (California’s Shine the Light Statute) A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes (a “California Customer”) may request information about whether the business has disclosed personal information to any third parties for the third parties' direct marketing purposes. Generally, if the business has made such a disclosure of personal information, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom personal information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed. California Customers may request further information about our compliance with this law by contacting us at:
Email: hello@inteahealth.com Please note that we are only required to respond to one request per California Customer each year under Code Section 1798.83.
B. Rights under the California Consumer Privacy Act (CCPA) and the Virginia Consumer Data Privacy Act (VCDPA) Residents of the states of California or Virginia have certain rights described in this Section 4. If you are a resident of California or Virginia, you may exercise your privacy rights where these are applicable to you at any time, by contacting us at:
Email: hello@inteahealth.com This section describes practices regarding the collection, use, disclosure, and sale of “personal information” and the rights of California and Virginia consumers regarding their personal information under the CCPA and VCDPA. This section applies to individuals (not legal entities, such as companies) who are residents of the states of California or Virginia. The section does not apply to information that is exempt from the CCPA and VCDPA. For example, the CCPA and VCDPA do not pertain to information that is already protected by certain other laws such as HIPAA, or to information that is already publicly available from governmental sources, or to de-identified or aggregated consumer information.
C. You Have a Right to Know about Personal Information Collected, Disclosed, Shared or Sold California and Virginia residents have the right to request that we disclose what Personal Information we collect, use, and disclose. This is called the "Right to Know". Under the Right to Know, you can request a listing of the types of Personal Information we have collected about you, the sources of that information, how we use the information (e.g., our business or commercial purposes for collecting, or selling Personal Information), other individuals and businesses with whom we share Personal Information, and the specific pieces of Personal Information that we have collected about you.
If you would like to make a request under your Right to Know, you may request this through hello@inteahealth.com. When you make a request under your Right to Know, you can expect the following:
We will verify your identity using the information you previously provided.
We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at hello@inteahealth.com.
We will respond to your request within 45 days of receipt of the request, if possible. If necessary, we may need an additional period of time, up to another 45 days, but we will reply either way within the first 45-day period and, if we need an extension, we will explain why.
In certain cases, a Right to Know may be denied. If we deny your request, we will explain why.
D. You have a Right to Request Deletion of Personal Information about You California and Virginia consumers have a right to request the deletion of their Personal Information collected or maintained by us. If you would like information about you to be deleted, you may request deletion through hello@inteahealth.com. When you make a request for deletion, you can expect the following:
After you submit a request deletion, you will need to confirm that you want your information deleted.
We will verify your identity based upon information that you previously have provided.
We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at hello@inteahealth.com.
We will respond to your request within 45 days of receipt of the request, if possible. If necessary, we may need an additional period of time, up to another 45 days, but we will reply either way within the first 45-day period and, if we need an extension, we will explain why.
In certain cases, a request for deletion may be denied, for example, if we cannot verify your identity, the law requires that we maintain the information or if we need the information for internal purposes. If we deny your request, we will explain why.
E. You have a Right to Request the Correction of Inaccurate Personal Information about You
California and Virginia consumers have a right to request the correction of inaccurate Personal information collected or maintained by us. If you would like information about you to be corrected, you may request correction through hello@inteahealth.com. When you make a request for correction, you can expect the following:
After you submit a request for correction, you will need to confirm what information is incorrect and requires correction.
We will verify your identity based upon information that you previously have provided.
We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please let us know by contacting us at hello@inteahealth.com.
We will respond to your request within 45 days of receipt of the request, if possible. If necessary, we may need an additional period of time, up to another 45 days, but we will reply either way within the first 45-day period and, if we need an extension, we will explain why.
In certain cases, a request for correction may be denied, for example, if we cannot verify your identity. If we deny your request, we will explain why.
F. You have a Right to Opt-Out of the Sale or Sharing of Personal Information Personal information obtained from cookies is shared with third parties e.g. to allow for targeted marketing on third party sites such as social media websites. This is not a monetary sale of your data, however it may still be considered a “sale of personal information” under the CCPA, VCDPA or similar laws. You can exercise your right to opt-out of that sharing at any time by disabling cookies. Please refer to our Cookie Notice for more information. We do not sell personal information for any purpose other than what is referred to under this section regarding our use of cookies.
G. You have a Right to Limit Use and Disclosure of Sensitive Personal Information California and Virginia consumers have the right, at any time, to request the limit of use of their sensitive personal information unless the use of this information is necessary to perform the services or provide the goods reasonably expected by you. Sensitive personal information includes the “sensitive information” described in Section 1 of this Notice. We will only use your sensitive personal information to perform services or provide the goods reasonably expected by you, internal reporting and analytics purposes, and to facilitate more targeted marketing.
H. Right to opt out of the processing of the personal data for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer Virginia residents have a right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects. To learn more or opt out of anything that may be considered profiling, please contact us at hello@inteahealth.com.
I. You have a Right to Non-Discrimination/No Retaliation for the Exercise of a Consumer's Privacy Rights You have a right not to receive discriminatory treatment by us for exercising any of your privacy rights conferred by the CCPA. We will not discriminate against any California consumer because such person exercised any of the consumer's rights under CCPA, including, but not limited to:
Denying goods or services.
Charging different prices or rates for goods and services, including through the use of discounts or other benefits or imposing penalties.
Providing a different level or quality of goods or services.
Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services. We may, however, charge a different price or rate, or provide a different level or quality of goods or services, if that difference is related to the value provided to you by your data.
J. Your Right to Appeal If we refuse to take action on any of the above rights, you can appeal this decision by emailing us at hello@inteahealth.com. Within 60 days of receipt of an appeal, we shall inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
K. Authorized Agents If you would like, you may designate an authorized agent to make a request under the CCPA on your behalf. We will deny requests from agents that do not submit proof of authorization from you. To verify that an authorized agent has authority to act for you, we may require a copy of a power of attorney or require that you provide the authorized agent with written permission and verify your own identity with us.
L. Contact Information To request additional information, or make any of the requests described above, you may contact us at hello@inteahealth.com.
CHANGES TO OUR PRIVACY NOTICE
From time to time, we may update this Notice. If we make changes, we will revise the “Last Updated” date at the bottom of this Notice. We encourage you to review this Notice periodically to be sure you are aware of those changes. Changes will become effective as of the “Last Updated” date.
